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Retail Mystery Shopping

We have a range of covert and overt mystery shopping and audit solutions to assess every aspect of your store estate performance including:

  • Customer service
  • Store standards
  • Product availability
  • Pricing strategies

We provide cost-effective standard or bespoke programs to give you the total picture through the eyes of your typical customer, and clearly highlight how you can optimize that experience at both a tactical and overall estate level.

Our in-house designed systems allow for high quality data capture and fast turnaround reporting meaning you get fresh insights and highly actionable feedback.

Success story - A shopper's-eye view of your products in-store

Mystery Shopping Retail
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