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We have a wealth of experience running large scale domestic and international petroleum-sector mystery shopping, and we understand all the nuances of measuring diverse forecourt estates and offerings. Our solutions are geared around tracking both the physical forecourt offer (asset and infrastructure maintenance) and the service delivery by forecourt stores and staff.

Our metrics design enables direct comparability between different site and forecourt formats, and can be used to measure dealer, operator and franchise owned estates and provide robust benchmarking, enabling clients to target asset investment and support activity.

  • Facility audits - are all site facilities compliant, clean and functioning?
  • Service checks - what is the on-site customer experience?
  • Brand standard audits - are our sites consistently branded across all markets?
  • Merchandising checks - are stock availability levels and displays compliant?
  • Legal age checks - are sites compliant in sales of tobacco and alcohol?

Delivering a consistent customer experience at the petrol pump

Mystery Shopping Petroleum
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