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Video & Audio Recording

These approaches are extremely beneficial where there is a need for detailed clarification on complex issues or there is a subjective element to the evaluation.

  • Piloting - supporting the development of new processes and practices
  • Service weaknesses - footage is ideal for monitoring and improving attitudinal, behavioural and non-verbal characteristics
  • Training and action planning - allowing staff to view their own performance can help identify individual needs more clearly
  • Compliance - can provide detailed feedback on complex issues; removal of doubt
Mystery Shopping Video and Audio Recording
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