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Omnichannel shopping is everywhere. People expect seamless delivery across all channels - are you delivering a truly consistent customer experience?

We have a wealth of experience in measuring omnichannel performance for many majors brands and, as such, have tried and tested metrics for assessing customer service delivery and a deep understanding of the general market trends. Whether social media, phone, email or webchat, our mystery shopping approaches can objectively benchmark the typical experience of existing or prospective consumers, enabling you to diagnose issues by channel and across channel to feed into your training and performance management activities.

Mystery Shopping Omnichannel
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