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Global Capabilities

Over the last 2 years we have conducted mystery shopping in over 80 markets across Europe, MENA, Asia Pacific and the Americas.

Our global footprint, combined with our industry expertise makes us the obvious choice for international projects.

  • We offer an unrivalled knowledge of managing programs involving the measurement and implementation of standard service quality and delivery processes around the world
  • We have performed more than 4 million assessments worldwide
  • Our proprietary technology is one of the most advanced in the industry

Data collection and reporting in native languages means we can provide a detailed picture of the frontline customer interface from as many markets as you choose to monitor.

Case Study - Enhancing in-store experience across 17 markets

GfK Mystery Shopping Global Coverage Map
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