These approaches are extremely beneficial where there is a need for detailed clarification on complex issues or there is a subjective element to the evaluation.
- Piloting - supporting the development of new processes and practices
- Service weaknesses - footage is ideal for monitoring and improving attitudinal, behavioural and non-verbal characteristics
- Training and action planning - allowing staff to view their own performance can help identify individual needs more clearly
- Compliance - can provide detailed feedback on complex issues; removal of doubt