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Customer Service Experience

What opportunities exist for you to improve and differentiate the experience you offer your customers - are customer facing staff delivering your core values?

Mystery shopping allows you to measure the 'gap' between the actual sales process and the perception of the process - are you measuring and meeting customer expectations (NPS)?

Our success has been based on our ability to harness the expertise of GfK in terms of integrating mystery shopping data with customer satisfaction research and other data sets, using state-of-the-art statistical techniques and through creative, insightful reporting which demonstrates a clear ROI.

Mystery Shopping Customer Service Experience
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